General Questions

The Northern Ireland Executive has agreed that a contactless click-and-collect service for us can re-commence from Monday 8 March 2021.

The click-and-collect is a collection service only; no access to the shop is permitted

 

Step 1 - Customer contacts the retailer by online communication, telephone, text message, or post to place and pay for the order - payment must be completed at the time of order as no payment on collection of goods is permitted.

Step 2 - Retailer will confirm the order and the allocated collection date / time by online communication, email, telephone, text message. 

An impromptu arrival by the customer to collect the item is not permitted.

Step 3 - Customer collects the item ensuring both they and the retailer have complied with social distancing and wider public health guidance.

 

**Please beware that not all items on the website will be in stock on the premises, items will need to be ordered to fulfil online orders - this may take up to 3-10 working days.**

All orders can be delivered anywhere in Ireland, UK, Western Europe (see list of zones below).

Free Irish and UK (Excluding Islands and Highlands) deliveries on orders over £75/€90 During Covid19 we have redued this to £50 for all local orders.

We stock a limited number of products proportionate to that on available on our website.

*Our Standard Free Shipping takes between 3-10 working days (sometimes may take slightly longer) please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm.

* Express Delivery Charge - Products can delivered directly from our suppliers to customers this normally takes between 2-3 days depending on the brand and time of the order, if you have ordered different brands your order may come in different packages. 

Goods that are in stock will be despatched the same day providing the order is received before 12 midday. We use DPD as our courier service with a next day delivery service across the Island of Ireland and 2 day delivery service to the UK.

Goods that are not in our store, will be ordered from suppliers in England and may add a few days to the delivery time. Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for delivery.

Delivery to UK Islands and Highlands cost is £50 this includes the Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands and Scottish Island.

 

Other European Countries we deliver to and it's cost.

  • Zone 1  £30.00

Belgium, France, Germany, Luxembourg, Netherlands

  • Zone 2 £35.00

Austria, Czech Republic, Denmark, Poland, Switzerland

  • Zone 3 £38.00

Hungary, Lithuania, Slovakia, Slovenia,

  • Zone 4 £40.00

Estonia, Italy, Latvia, Spain, Sweden,

  • Zone 5 £50.00

Norway, Portugal, Croatia, Finland, Liechtenstein, Bosnia-Herzegovina, Serbia & Montenegro

  • Zone 6 £150.00

Romania, Bulgaria, Iceland, Greece

  • Islands & Highlands £50.00

Guernsey, Isle of Man, Jersey, Scottish Highlands

  • Other Parts of Europe £320.00

Malta, Tunisia, Cyprus, Turkey

**Prices will increase for Larger orders eg. Pallets - these prices are subject to change per weight**

We try to offer our customer the best service, we work closely with DPD to ensure your lights arrive quickly and undamaged.

We accept Sterling and Euro in-store and online both cash and card payments.

In a word, Yes.*

Unsuitable goods can be returned within 14 days for a full refund, less the outbound cost of transport, (usually £10.00 or less within the UK and Ireland). If you require a return transport service this would also be deducted.

*The fitting must be unused and unwired and in their original, unmarked packaging*

In the unlikely case of damages or faults, please contact us directly to arrange a replacement.

If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glasses or missing components do not class as faulty and replacement parts will be sent. If the item is not faulty you have to bear the cost of returning the item.

Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct and that bulbs are provided (if included).

JR Lighting can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.

For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.

*This excludes Any Bespoke or Personalised items such as David Hunt Lighting and Light Shade Studio.*

Yes, we have a free car park outside our showroom.

Yes we sell electrical cable and accessories directly to the public you do not need a trade account.

We also have qualified electricians in-house to give free consultancy to the public and trade customers.

There are no hard and fast rules. As long as the wattage is sufficient to light the room in the way you require, the style of the light is the customer’s choice. The only exception being where waterproofing is required for certain bathrooms and open air areas.

The quick answer is no. However ordinary (retro fit) energy saving bulbs are improving in size brightness and variation all the time and it is a rapidly changing market. We must assume that all bulbs will be made in an energy efficient version before too long. Look out for the energy efficient symbol on our online shop this indicates that it is only available as an energy saving product.

In most cases even if not on display or shown on our online shop matching wall lighting will be available. Quite often there will be matching table and floor lamps in a range, which will be available to order. Go to contact us and make an inquiry for more information.

Our staff has been trained to read building plans and we offer a free lighting consultancy service in our showroom. This can help customers select the correct products to give their new build the best possible lighting design.

Contacts

Business Hours

  • Weekdays: 8am - 5.30pm
  • Thursdays: 8am - 9pm
  • Saturdays: 8am - 5:30pm
  • Sundays: 1pm - 6pm

Social Icons